FAQ

Browse the frequently asked questions below to learn more about your stay at HarbourView Inn. If you can't find the information you're looking for, please contact our team directly—we'll be happy to assist you and ensure a memorable stay in historic downtown Charleston.

What are the check-in and check-out times?

Our check-in is at 3:00 PM and our check-out is at 12:00 PM.

Do you offer early check-in or late check-out? Is there a fee?

Yes, we offer late check-out based on availability for a fee of $75 for up to two hours.

What is the cancellation policy?

Our Standard Policy permits cancellations without penalty up to 72 hours prior to 4:00 PM of your scheduled arrival day. Cancellations or reservation changes made after that time will be charged one night's room and tax, though stricter rules may apply for special rates and events.

What is the guarantee policy?

We require all reservations to be guaranteed either by a valid credit card or by prepayment of a deposit. We will hold your reservation for 24 hours after the scheduled arrival time, and a $1 charge will be made on your credit card 4 days from your arrival date.

What are the policies and fees for children and extra adults staying in a room?

We do not charge extra for children under 17 staying with an accompanied adult. Complimentary cribs or rollaway beds are available based on availability, but an extra fee of $35 per person, per night will apply for each additional adult if there are more than two adults in the room.

Is the front desk staffed 24 hours a day?

 Yes, our front desk is staffed 24 hours a day to assist you.

What is the minimum age to check in?

You must be at least 21 years old to check in.

Are you an adults-only hotel?

No, our hotel is kid-friendly! However, we do require all reservations to be booked by guests 21 years of age or older, and a guardian is required for all guests staying with us who are under the age of 21.

Is parking available at the hotel?

Yes, parking is available at our hotel via our dedicated valet service for $45 per night for regular vehicles and $55 per night for electric vehicles. Please contact our concierge in advance if you plan to bring more than one vehicle per guest room, as our parking space is limited and an extra vehicle will incur an additional fee. Please note that we cannot accommodate oversized vehicles, RVs, trailers, or larger than normal SUVs and trucks.

Is parking free or is there a fee?

No, parking is not free at our hotel. We offer valet service for $45 per night for regular vehicles and $55 per night for electric vehicles.

Do you offer valet parking?

Yes, we offer valet parking exclusively for our guests, as we do not offer self-parking. The cost is $45 per night for regular vehicles and $55 per night for electric vehicles, though you may opt to park on your own at the public parking garage located at 1 Cumberland Street.

Do you have EV charging stations?

Yes, we have a limited number of electric vehicle charging stations available at the hotel based on availability. Our stations include a Tesla charger and a universal electric car charger, and our valet service for electric vehicles is $55 per night.

Is airport transportation or shuttle service available?

No, we do not offer a complimentary or dedicated airport shuttle service at the HarbourView Inn. However, our front desk and concierge team can easily arrange for a third-party private car service or taxi for your airport transportation or general travel needs.

Are there taxi or rideshare services nearby?

Yes, Uber and Lyft are available in the Charleston area and can be obtained from the airport or our hotel. Because they can be more difficult to acquire during high-demand times, we recommend arranging a ridesharing service in advance for early morning flights.

Do you have a pool?

No, we do not have a pool at our property.

What safety measures or security features does the hotel have?

We require a guest keycard to access our building 24/7 for your security. Additionally, we maintain 24-hour video monitoring outside and in all public areas, and we provide an electronic safe in each guest room.

Do you have a smoking policy?

No, we do not allow smoking, as our hotel is a completely smoke-free establishment.

Are there any additional resort or facility fees?

Yes, a mandatory destination fee will be added to your reservation bill at check-out.

Do you offer luggage storage?

Yes, we offer complimentary luggage storage for both our arriving and departing guests.

Is there a concierge or guest services desk?

Yes, our dedicated guest service desk and lobby are located right at the top of the stairs to assist you.

Can I ship packages to the hotel?

Yes, you can absolutely ship packages to the hotel ahead of or during your stay with us.

Do you offer laundry or dry cleaning services?

Yes, we offer professional laundry and dry cleaning services for our guests, which typically features a convenient 24-hour turnaround time.