Hotel Policies & FAQ
Hotel Policies
Cancellation Policy
For most reservations, our Standard Policy permits cancellations without penalty 72 hours prior to 4 PM of the scheduled arrival day. Cancellations that occur after that time will be charged one night's room and tax. Please note, however, that there may be stricter cancellation rules for special rates and special events. Please refer to your reservation details or call the hotel with any cancellation-related questions.
Changes to reservations are considered cancellations and re-bookings.
Guarantee Policy
All reservations must be guaranteed either by valid credit card or by prepayment of a deposit. Reservations will be held for 24 hours after the scheduled arrival time. A $1 charge will be made on the reservation's credit card 4 days from the arrival date.
Additional Charges
Children under 17 are free with an accompanied adult. Complimentary crib or rollaway bed are available based on availability. If there are more than two adults, there is an extra $35 per person per adult fee.
Pet Policy
Pets are not permitted at the hotel.
Frequently Asked Questions
What time is check-in and check-out?
Check-in is at 3 PM and check-out is at 12 PM.
Late check-out is $80 for up to two hours based on availability.
Do you allow smoking on property?
No, our hotel is a smoke-free establishment.
Is there a charge for parking?
Yes, parking is available for $36 per night.
Is there a restaurant on-site?
No, there is no restaurant at the inn itself. However, we are only a few short steps from some of the best restaurants in downtown Charleston.
Is there a spa on-site?
No, but we are only two blocks from Earthling Day Spa, one of the best spas in downtown Charleston. We can also arrange for certain spa treatments from the comfort of your guest room.
How large is the meeting space?
Our on-site meeting space is 546 square feet. For larger groups in need of more space, our sister hotel - French Quarter Inn - offers larger meeting rooms with abundant natural light, as well as a beautiful terrace. French Quarter Inn is just a couple of blocks away, within walking distance.
Does the meeting space have natural light?
It does. Our entrance doors are glass with a translucent transom to let in natural light. The meeting room is also equipped with artificial lighting.
Is there a food & beverage minimum in the meeting room?
There is no minimum spend for food and beverage in meeting spaces.
Does the hotel offer buyouts?
Yes, we are happy to offer buyouts of all 52 guest rooms!
Is there a fitness center onsite?
While we do not have a fitness center onsite, we provide complimentary access to two fitness studios within walking distance of our hotel. The first is located at our sister hotel French Quarter Inn - equipped with two Peloton bikes, elliptical, treadmill, free weights, and other fitness equipment. This is available to guests from 5 am to 9 pm daily. The second is Pivotal Fitness, open 24 hours a day.
How many rooms are considered a 'group' to receive discounted pricing?
We offer a discounted group rate to groups of five or more rooms per night.